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Frequently asked questions

How long does delivery take?

Delivery usually takes place within 3 - 5 working days.

How do I track my order online?

Once your order has been scanned and packed by our delivery partners we’ll send you an e-mail with tracking details.

Does Bolton Shoes ship internationally?

We do not ship outside of South African borders at this time.

Can I cancel my order?

You are entitled to cancel your order prior to the point at which you receive a notification that it is being shipped for delivery. Should you wish to return the product thereafter, you can do so in accordance with our Returns Policy.

How do I use my Promotional coupons/Gift Vouchers/ Store credits

-Enter the code in the box provided on the Shopping Cart page.

-Enter the code in the box provided on the Checkout page.

If you received an incomplete delivery you can notify us here, then our friendly customer service team will be in touch with you to assist.

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